Reference

Privacy Policy for destatoto Accounts

destatoto collects only the data we need to run your account, process your transactions via DANA, OVO, GoPay or QRIS, and keep your session secure — nothing more.

Encrypted account storageDANA, OVO, GoPay & QRIS transaction data protectedData access requests honoured within 7 daysNo data sold to third partiesIndonesia-region data handling
destatoto Privacy Policy for destatoto Accounts
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how your data is handled, want to request a copy of your records, or need to report a data concern…

Live Chat Open the chat widget on any page of destatoto between 08:00 and 23:00 WIB.
Email Support Send your privacy request to our dedicated support address with subject line 'Data Request…
In-Account Form Log in, go to Account Settings, then select 'Privacy & Data'.
DATA HANDLING STANDARDS

How We Secure and Manage Your Information

We apply multiple layers of technical and operational controls to protect every account on our platform.

Encryption in Transit and at Rest

All data moving between your device and our servers uses TLS 1.3 encryption. Stored account data — including your DANA and QRIS transaction history — sits behind AES-256 encryption at the database level.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can review and withdraw cookie consent at any time via the Cookie Settings link in our site footer.

Account Security Steps

Two-factor authentication is available on every account. We recommend enabling it through Account Settings — it takes under two minutes and significantly reduces the risk of unauthorised access to your profile.

Data Retention Policy

Active account data is held for the life of your account plus the period required by applicable financial regulations. Inactive accounts dormant for 24 consecutive months are flagged for deletion review, and you are notified by email before any data is removed.

Third-Party Data Sharing

We share data only with payment processors handling DANA, OVO, GoPay and QRIS transactions, and with fraud-prevention partners. We do not sell your data, and every third party is bound by a data-processing agreement aligned to our standards.

Your Right to Access and Correct

You can request a full export of your account data at any time via the in-account form or by emailing our privacy team. Corrections to inaccurate records are processed within seven business days from the date we receive your request.

Privacy Policy Questions from Our Indonesia Accounts

These are the questions we hear most often from people in Indonesia who want to understand how their data is handled on destatoto. If your question is not covered here, reach out via live chat between 08:00 and 23:00 WIB — players in Denpasar and across the archipelago contact us this way every day and receive a response in under a minute during peak hours.

We collect your name, email address, phone number and device data at registration. When you transact via DANA, OVO, GoPay or QRIS, we also log payment reference numbers and timestamps for fraud prevention and financial compliance.

Transaction records are stored in encrypted databases with access limited to authorised staff. Payment reference data linked to DANA or OVO is never stored in plain text, and access logs are audited on a regular schedule.

Yes. Log in and go to Account Settings, then 'Privacy & Data', and submit a data export request. We will prepare and deliver a full copy of your account data within seven calendar days of receiving the request.

We retain your data for the duration of your account plus the period required by applicable financial regulations. Accounts dormant for 24 consecutive months are flagged for review, and you receive an email notification before any deletion takes place.

We do not sell or share your data with advertisers. The only third parties who receive any account data are our licensed payment processors for DANA, OVO, GoPay and QRIS transactions, and fraud-prevention partners under strict contractual agreements.

Go to Account Settings and select 'Personal Details' to edit basic information directly. For documents already submitted for verification, contact our privacy team via email or live chat, and corrections are processed within seven business days.

We use session cookies for login continuity and preference cookies for lobby settings. You can view the full cookie list and withdraw non-essential consent at any time through the Cookie Settings link located in the site footer.